privacy policy
Privacy Policy
Effective Date: 12/12/2022
Nesiah Travel Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our website, you agree to the terms of this Privacy Policy.
1. Introduction
This Privacy Policy describes how Nesiah Travel Inc. collects, uses, and protects your personal information when you interact with our website and travel services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and payment information
- Travel details and preferences
- Passport information or identification details when required for travel bookings
- Any information you provide during inquiries or booking processes
Non-Personal Information
- IP address
- Browser type and device information
- Pages visited and browsing behavior
- Cookies and usage data
3. How We Use Your Information
We use the information we collect to:
- Process and manage travel bookings and reservations
- Communicate with you regarding inquiries, itineraries, updates, and customer support
- Process payments and send confirmations
- Improve our website, services, and customer experience
- Send service-related communications and important updates
- Comply with legal obligations and protect our legal rights
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information in the following situations:
Service Providers & Travel Partners
We may share necessary information with airlines, hotels, tour operators, insurance providers, payment processors, and other partners required to fulfill your travel arrangements. These parties are required to protect your information.
Business Operations
We may share information with trusted vendors who assist in operating our website, payment processing, communications, analytics, and customer support.
Legal Requirements
We may disclose information when required by law, subpoena, court order, or to protect our legal rights and safety.
5. Text Messaging (SMS)
Nesiah Travel Inc. operates a text messaging program for travel notifications. This section explains how your information is handled when you take part in it.
Information we collect. When you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent, including the date, the time, and the method by which you gave it.
How we use it. We use your mobile number solely to send you the messages you signed up for:
- Booking confirmations
- Itinerary changes
- Check-in and boarding notifications
- Flight status updates
- Payment reminders relating to your travel arrangements
Text message opt-in data and consent are not shared with third parties. We do not sell, rent, trade, or otherwise share your mobile phone number or your consent to receive text messages with any third party for their own marketing purposes.
This applies notwithstanding any other sharing described in this policy. Where Section 4 states that we may share your information with airlines, hotels, tour operators, insurance providers, payment processors and other partners in order to fulfil your travel arrangements, that sharing does not extend to your text message opt-in data or your consent to receive text messages.
We use a messaging service provider to deliver these messages on our behalf. That provider processes your mobile number only in order to transmit our messages, and is contractually prohibited from using it for any other purpose. This is not sharing for marketing purposes.
Opting out. You can stop receiving messages at any time by replying STOP to any message from us. For assistance, reply HELP or contact us at essal@nesiahtravel.com.
Frequency and cost. Message frequency varies. Message and data rates may apply.
Retention. We retain your mobile number and your consent record for as long as you remain opted in, and for four years afterwards, in order to demonstrate that consent was properly obtained.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Enhance your browsing experience
- Analyze website traffic and usage
- Improve website performance
You can adjust your browser settings to refuse cookies. Some features of the website may not function properly without them.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will promptly delete it.
10. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal information, subject to legal and contractual obligations
- Opt out of non-essential communications
To exercise your rights, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Nesiah Travel Inc.
123 Tice Blvd
Woodcliff Lake, NJ 07677
Phone: (845) 444-8785
Email: sales@nesiahtravel.com